Desktop Support Technician
Quick Apply Contract 2 hours ago Full Job Description Main Duties and Responsibilities Install, upgrade, support and troubleshoot Windows, Mac and any other authorized desktop software/applications Install, upgrade, support and troubleshoot End User Workspace Hardware such as Desktop, Laptops, Printers, Mobile Devices, Video and Conferencing Equipment and any other authorized peripheral equipment and devices Perform general preventative maintenance tasks on devices and software To follow and execute instructions provided by Subject Matter Experts Provide onsite hand and eye support to Customer / OEM SME's towards Install, upgrade, support and troubleshooting of devices in Network and Compute environment To assist users with any logged IT related incident when called upon To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary To accurately record, update and document requests using the IT service desk system To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization To be a highly motivated team player with the skills and ability to manage changing priorities To create, maintain and publish relevant support documentation in order to assist all End Users with the quick resolution of their incidents and service requests and enable users to become more self-sufficient Be willing to attend training as necessary to keep up to date with the latest technology and internal system processes To attend training courses as identified and agreed for appropriate development To contribute towards reporting as per customer requirement Any other tasks as assigned and within the skillset of the person Technical Skills Good general understanding of IT principles such as Networks, Hardware and Domains Working knowledge of leading software packages such as MS Office, Lotus Notes, and MS Outlook etc.
Good working knowledge of Operating system such as Windows and Mac related software and applications Good experience in End User device hardware and software troubleshooting Good experience of supporting devices such as Printers and Meeting Room equipment's Knowledge of mobile devices, in particular Blackberry and iPhones Experience with building, configuring, replacing, and troubleshooting EUC hardware components Awareness of Data Backup principles Familiarity with virtual, MDM and VPN environments Basic knowledge and familiarity with devices in Network and Compute environment Soft Skills & Appearance Exceptional customer facing skills Able to communicate clearly and effectively both with Client and the End Customer Logical and analytical approach to work Accurate record keeping Able to work unsupervised Good timekeeper Intense focus on quality work Productive and Efficient Able to operate within customer standard operating procedures Able to maintain professional demeanor under stress To be at all times appropriately dressed for the Customer environment Good standards of grooming and personal hygiene Experience 2 - 4 Years' experience working in a similar environment as described above Education and Qualification Education to the mandatory level in the relevant country Training and Certifications CompTIA A
, MCP/MCSE are desirable certifications OEM Certification desirable Knowledge of ITIL and experience of working within an ITIL environment would be beneficial Job Type:
Contract Salary:
$21.
00 - $23.
00 per hour
Benefits:
Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday COVID-19 considerations:
need to be vaccinated Ability to commute/relocate:
Manhattan, KS 66502:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Windows:
1 year (Preferred) ServiceNow:
1 year (Preferred) Active Directory:
1 year (Preferred) SCCM/Imaging:
1 year (Preferred) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
Good working knowledge of Operating system such as Windows and Mac related software and applications Good experience in End User device hardware and software troubleshooting Good experience of supporting devices such as Printers and Meeting Room equipment's Knowledge of mobile devices, in particular Blackberry and iPhones Experience with building, configuring, replacing, and troubleshooting EUC hardware components Awareness of Data Backup principles Familiarity with virtual, MDM and VPN environments Basic knowledge and familiarity with devices in Network and Compute environment Soft Skills & Appearance Exceptional customer facing skills Able to communicate clearly and effectively both with Client and the End Customer Logical and analytical approach to work Accurate record keeping Able to work unsupervised Good timekeeper Intense focus on quality work Productive and Efficient Able to operate within customer standard operating procedures Able to maintain professional demeanor under stress To be at all times appropriately dressed for the Customer environment Good standards of grooming and personal hygiene Experience 2 - 4 Years' experience working in a similar environment as described above Education and Qualification Education to the mandatory level in the relevant country Training and Certifications CompTIA A
, MCP/MCSE are desirable certifications OEM Certification desirable Knowledge of ITIL and experience of working within an ITIL environment would be beneficial Job Type:
Contract Salary:
$21.
00 - $23.
00 per hour
Benefits:
Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday COVID-19 considerations:
need to be vaccinated Ability to commute/relocate:
Manhattan, KS 66502:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Windows:
1 year (Preferred) ServiceNow:
1 year (Preferred) Active Directory:
1 year (Preferred) SCCM/Imaging:
1 year (Preferred) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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