Customer Experience Representative
Manhattan, KS Manhattan, KS Full-time Full-time $15 - $17 an hour $15 - $17 an hour 21 hours ago 21 hours ago 21 hours ago For over 50 years, The Master Teacher has been providing essential solutions to meet the professional development needs of K-12 educators.
In addition, we also honor and celebrate educators by offering a full line of awards and gifts that are made in our production facility in Manhattan.
We are a family-oriented business with a fun, supportive, and teamwork environment.
The Customer Experience Representative is a key member of our sales and support team who delivers white-glove service to customers.
You will assist customers with questions related to our eLearning solutions via chat, phone, and email.
You will work hand-in-hand with our sales and support team members to resolve support cases at lightning-fast speed.
If you enjoy supporting and helping others and have a friendly and enthusiastic personality, then this is the right job for you.
Looking for someone who:
Is interested in a position with excellent growth opportunity.
Is a self-starter and is driven and passionate about helping customers.
Has outstanding communication skills.
Achieves a high level of professional customer service and works well in a fast-paced, dynamic environment.
Is an effective communicator who understands the importance of listening and being empathetic.
Is highly organized and very detail oriented.
Has solid computer and multi-tasking skills.
Has excellent written and verbal communication skills.
Is a team player with a desire to help and support our customers and our sales and support team.
Is proficient in Excel.
Has a high school diploma or equivalent.
Knowledge in NetSuite is a plus.
Responsibilities include:
Responding promptly and politely to customer inquiries via chat, phone, and email.
Setting up user accounts and assigning content in our eLearning platform.
Assisting school administrators with support questions related to the eLearning platform, account set-up, and user reports.
Communicating, coordinating, and supporting the sales team with account management and set-up.
Providing clear documentation on account interactions in NetSuite.
Having a complete understanding of how our eLearning solution works, inside and out.
Processing sales orders and invoices and keying payments for customers.
The position offers:
Excellent benefit package including health, dental, and vision insurance; 401K with company match; and paid time off.
Great working environment with supportive team.
Schedule:
Monday - Friday, 9am-6pm Job Type:
Full-time Pay:
$15.
00 - $17.
00 per hour
Benefits:
401(k) matching Dental insurance Health insurance Paid time off Vision insurance Weekly day range:
Monday to Friday Work setting:
In-person Ability to commute/relocate:
Manhattan, KS:
Reliably commute or planning to relocate before starting work (Required) Work Location:
One location.
Estimated Salary: $20 to $28 per hour based on qualifications.
In addition, we also honor and celebrate educators by offering a full line of awards and gifts that are made in our production facility in Manhattan.
We are a family-oriented business with a fun, supportive, and teamwork environment.
The Customer Experience Representative is a key member of our sales and support team who delivers white-glove service to customers.
You will assist customers with questions related to our eLearning solutions via chat, phone, and email.
You will work hand-in-hand with our sales and support team members to resolve support cases at lightning-fast speed.
If you enjoy supporting and helping others and have a friendly and enthusiastic personality, then this is the right job for you.
Looking for someone who:
Is interested in a position with excellent growth opportunity.
Is a self-starter and is driven and passionate about helping customers.
Has outstanding communication skills.
Achieves a high level of professional customer service and works well in a fast-paced, dynamic environment.
Is an effective communicator who understands the importance of listening and being empathetic.
Is highly organized and very detail oriented.
Has solid computer and multi-tasking skills.
Has excellent written and verbal communication skills.
Is a team player with a desire to help and support our customers and our sales and support team.
Is proficient in Excel.
Has a high school diploma or equivalent.
Knowledge in NetSuite is a plus.
Responsibilities include:
Responding promptly and politely to customer inquiries via chat, phone, and email.
Setting up user accounts and assigning content in our eLearning platform.
Assisting school administrators with support questions related to the eLearning platform, account set-up, and user reports.
Communicating, coordinating, and supporting the sales team with account management and set-up.
Providing clear documentation on account interactions in NetSuite.
Having a complete understanding of how our eLearning solution works, inside and out.
Processing sales orders and invoices and keying payments for customers.
The position offers:
Excellent benefit package including health, dental, and vision insurance; 401K with company match; and paid time off.
Great working environment with supportive team.
Schedule:
Monday - Friday, 9am-6pm Job Type:
Full-time Pay:
$15.
00 - $17.
00 per hour
Benefits:
401(k) matching Dental insurance Health insurance Paid time off Vision insurance Weekly day range:
Monday to Friday Work setting:
In-person Ability to commute/relocate:
Manhattan, KS:
Reliably commute or planning to relocate before starting work (Required) Work Location:
One location.
Estimated Salary: $20 to $28 per hour based on qualifications.
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