Guest Care Director
Gaia Salonspa Gaia Salonspa Manhattan, KS Manhattan, KS Full-time Full-time $30,000 - $45,000 a year $30,000 - $45,000 a year 1 day ago 1 day ago 1 day ago Gaia Salon is a premier destination for beauty and wellness in the heart of Manhattan, Kansas.
With our team of talented stylists, estheticians, and wellness experts, we offer a wide range of services, including haircuts, hair coloring, facials, massages, and more.
Our mission is to not only enhance our guests' outer beauty but also promote a sense of inner harmony and wellbeing.
Job Description:
Guest Care Director at Gaia Salon, Manhattan, Kansas Are you passionate about providing exceptional customer service and creating a warm and welcoming atmosphere for guests? Are you a natural leader who thrives in a fast-paced salon environment? If so, Gaia Salon in Manhattan, Kansas, is seeking a dynamic and enthusiastic Guest Care Manager to join our team and elevate our guest experience to new heights! About Gaia Salon:
Gaia Salon is a premier destination for beauty and wellness in the heart of Manhattan, Kansas.
With our team of talented stylists, estheticians, and wellness experts, we offer a wide range of services, including haircuts, hair coloring, facials, massages, and more.
Our mission is to not only enhance our guests' outer beauty but also promote a sense of inner harmony and wellbeing.
Position Overview:
As the Guest Care Manager, you will be the face of Gaia Salon, the first point of contact for our valued guests, and the driving force behind providing an unforgettable salon experience.
You will lead the front desk team and work closely with salon staff to ensure seamless operations and exceptional service delivery.
Job
Responsibilities:
? Lead the salon team in providing excellent services and guest experiences while maximizing salon profit.
? Manage day-to-day operations of the salon including opening and closing procedures, preparation and execution of guest care service principles, overall performance, and guest happiness.
? Manage inventory by completing accurate adjustments, counts, and product orders while staying within the allotted budget.
? Manage and record goals for salon and stylists, create a plan of action to ensure they are being met and/or exceeded.
? Strategize and implement marketing/promotional offers to attract customers and increase the business' revenue and profitability.
? Plan and provide training for team members to maximize productivity and increase motivation.
? Manage all forms of salon communication and deliver information to the correct recipient in a timely and efficient manner, as well as updating the correct communication platform used to maintain records.
? Assist social media coordinator and prepare content to review in weekly touch-bases ? Maintain organization with all salon documentation, google drive files, and calendar events.
? Resolve and provide solutions for all customer complaints.
? Attend all necessary meetings, calls, and classes required.
Retain information and implement new strategies to promote growth.
? Interview, hire, and train salon staff in proper operational procedures and company policies.
Job
Qualifications:
- High School Diploma or GED required - Cosmetology License or College Degree preferred - 2
years of experience in management and customer service required Job Skills:
- Advanced organizational skills to manage staff, operations and salon finances.
- Excellent communication and team-leading skills.
- Detailed knowledge of the beauty industry and customer needs.
- Above average time management and multi-tasking skills to ensure efficient completion of projects based on business needs.
Join the Gaia Salon Team:
At Gaia Salon, we believe in nurturing both our guests' beauty and their wellbeing.
As the Guest Care Manager, you will play a pivotal role in creating memorable experiences that leaves a lasting impression on our guests.
If you are committed to providing outstanding customer care and leading a team of passionate professionals, we welcome you to apply and be a part of our thriving salon community.
Job Type:
Full-time Pay:
$30,000.
00 - $45,000.
00 per year
Benefits:
Employee discount Flexible schedule Paid time off Retirement plan Schedule:
8 hour shift Supplemental pay types:
Bonus pay Ability to commute/relocate:
Manhattan, KS 66502:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
1 year (Preferred) Work Location:
In person Are you passionate about providing exceptional customer service and creating a warm and welcoming atmosphere for guests? Are you a natural leader who thrives in a fast-paced salon environment? If so, Gaia Salon in Manhattan, Kansas, is seeking a dynamic and enthusiastic Guest Care Manager to join our team and elevate our guest experience to new heights!.
Estimated Salary: $20 to $28 per hour based on qualifications.
With our team of talented stylists, estheticians, and wellness experts, we offer a wide range of services, including haircuts, hair coloring, facials, massages, and more.
Our mission is to not only enhance our guests' outer beauty but also promote a sense of inner harmony and wellbeing.
Job Description:
Guest Care Director at Gaia Salon, Manhattan, Kansas Are you passionate about providing exceptional customer service and creating a warm and welcoming atmosphere for guests? Are you a natural leader who thrives in a fast-paced salon environment? If so, Gaia Salon in Manhattan, Kansas, is seeking a dynamic and enthusiastic Guest Care Manager to join our team and elevate our guest experience to new heights! About Gaia Salon:
Gaia Salon is a premier destination for beauty and wellness in the heart of Manhattan, Kansas.
With our team of talented stylists, estheticians, and wellness experts, we offer a wide range of services, including haircuts, hair coloring, facials, massages, and more.
Our mission is to not only enhance our guests' outer beauty but also promote a sense of inner harmony and wellbeing.
Position Overview:
As the Guest Care Manager, you will be the face of Gaia Salon, the first point of contact for our valued guests, and the driving force behind providing an unforgettable salon experience.
You will lead the front desk team and work closely with salon staff to ensure seamless operations and exceptional service delivery.
Job
Responsibilities:
? Lead the salon team in providing excellent services and guest experiences while maximizing salon profit.
? Manage day-to-day operations of the salon including opening and closing procedures, preparation and execution of guest care service principles, overall performance, and guest happiness.
? Manage inventory by completing accurate adjustments, counts, and product orders while staying within the allotted budget.
? Manage and record goals for salon and stylists, create a plan of action to ensure they are being met and/or exceeded.
? Strategize and implement marketing/promotional offers to attract customers and increase the business' revenue and profitability.
? Plan and provide training for team members to maximize productivity and increase motivation.
? Manage all forms of salon communication and deliver information to the correct recipient in a timely and efficient manner, as well as updating the correct communication platform used to maintain records.
? Assist social media coordinator and prepare content to review in weekly touch-bases ? Maintain organization with all salon documentation, google drive files, and calendar events.
? Resolve and provide solutions for all customer complaints.
? Attend all necessary meetings, calls, and classes required.
Retain information and implement new strategies to promote growth.
? Interview, hire, and train salon staff in proper operational procedures and company policies.
Job
Qualifications:
- High School Diploma or GED required - Cosmetology License or College Degree preferred - 2
years of experience in management and customer service required Job Skills:
- Advanced organizational skills to manage staff, operations and salon finances.
- Excellent communication and team-leading skills.
- Detailed knowledge of the beauty industry and customer needs.
- Above average time management and multi-tasking skills to ensure efficient completion of projects based on business needs.
Join the Gaia Salon Team:
At Gaia Salon, we believe in nurturing both our guests' beauty and their wellbeing.
As the Guest Care Manager, you will play a pivotal role in creating memorable experiences that leaves a lasting impression on our guests.
If you are committed to providing outstanding customer care and leading a team of passionate professionals, we welcome you to apply and be a part of our thriving salon community.
Job Type:
Full-time Pay:
$30,000.
00 - $45,000.
00 per year
Benefits:
Employee discount Flexible schedule Paid time off Retirement plan Schedule:
8 hour shift Supplemental pay types:
Bonus pay Ability to commute/relocate:
Manhattan, KS 66502:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
1 year (Preferred) Work Location:
In person Are you passionate about providing exceptional customer service and creating a warm and welcoming atmosphere for guests? Are you a natural leader who thrives in a fast-paced salon environment? If so, Gaia Salon in Manhattan, Kansas, is seeking a dynamic and enthusiastic Guest Care Manager to join our team and elevate our guest experience to new heights!.
Estimated Salary: $20 to $28 per hour based on qualifications.
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