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Client Support Specialist

Company Name:
CivicPlus
Position Type:
Full-time
Job Title:
Client Support Specialist (Technical Support, Full-Time)
Supervisor:
Client Support Manager
Location:
Manhattan, KS
CivicPlus has designed more than 1,700 local government websites serving over 50 million citizens throughout North America and Australia.
We are a team of fun, passionate, smart, customer-oriented people who come together to make local government work better.
As the Client Support Specialist, you will work alongside a team of support professionals providing exceptional customer service and support.
You will create ongoing relationships with clients and internal staff by resolving technical issues via various channels of communication. This position is critical to our ability to provide our clients with great customer service so that they can use our product to make local government work better for their citizens. Knowledge of HTML, JavaScript, and CSS would be beneficial.
We offer you...
The chance to join a growing company that invests in its employees and provides plenty of opportunities for advancement
Competitive compensation, workplace perks (free beverages, social events, etc.), and benefits (Health, Dental, 401K)
An informal, social workplace where enthusiasm and talent are rewarded
We'll expect you to...
Manage client expectations, including troubleshooting and decision making on support

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